FBC Zimbabwe
FAQ's
At FBC Zimbabwe, we are here to help you navigate all aspects of your journey. Find answers to questions about access tickets, toll fees, payment options, border entry requirements, and more, so you can enjoy a smooth and efficient experience at the Chirundu Border Facility.
Frequently Asked Questions
Have a question?
Access Ticket
Q: What if a ticket is damaged or lost, can I use another ticket that I find?
A: You will need to replace the ticket at the CBC counter in the terminal building. A ticket is paired with a vehicle license plate and/or vehicle VIN number, so you cannot use another ticket. Your vehicle license plate and/or VIN will be verified through multiple checkpoints in the border.
Q: What is the self-help kiosk in the terminal building used for?
A: You can scan your ticket to determine where you are in the process and which Government agency you still need to visit to process relevant documentation.
Q: What if I get to the exit gate and my ticket is not accepted?
A: You will need to determine which agency still needs to scan your ticket. A CBC employee can assist by performing a status check.
You may have to return to the terminal building to complete the process. If the system is experiencing a glitch, a boom override will be performed.
If your ticket is damaged and will not scan, you will need to get a new one at the CBC counter inside the terminal building.
Q: How do I know where my vehicle is in the process?
A: You can scan your ticket at the self-help kiosk in the terminal building, or ask any CBC employee for assistance.
Q: How will I know if I am cleared to exit the parking area?
A: There is an LED screen overlooking the parking area that will call your vehicle out by registration number when it is cleared to leave.
Toll Fee & Payment Process
Q: Is the toll fee for two trips (return trip)?
A: No. It is the cost for entering the border of Zimbabwe. It is a fee for one way only.
Q: What are the payment options?
A:
Prepaid voucher – Can be purchased through Korridor.
Credit card – Local and non-local credit cards are accepted.
Cash payment – Processed inside the terminal building (you will need to queue).
EcoCash – Available for local vehicles (excluding commercial vehicles).
Currency Notes:
All freight facility vehicles must pay in USD only.
Commercial vehicles can pay in ZAR or USD.
Foreign vehicles (registered outside Zimbabwe, excluding commercial) can pay in ZAR or USD (ZIG is not accepted).
Zimbabwean registered vehicles (non-commercial) may pay in ZIG, ZAR, or USD.
Q: Payments and refunds?
A:
Ensure your coupon is scanned at all agencies – use the self-help tablet inside the terminal building before going to your vehicle.
Avoid paying twice for the same vehicle, especially if managing a fleet.
Pay at the correct terminal:
If using the freight lane, do not buy coupons at the light vehicle or bus terminal.
Ensure your direction is correct (e.g., don’t use a southbound coupon for a northbound trip).
If paid twice:
A CBC Cashier Supervisor can re-issue the coupon to a different vehicle’s VRN (only if unused).
If re-issue is not possible, submit a refund request. Note: Refunds may take up to 14 days once all required information is received.
Q: Who is Korridor?
A: Korridor is a third-party company that manages the prepaid voucher option for CBC and handles en-route expenses.
For support, visit: korridor.com/contact us
Note: Korridor only accepts USD for voucher purchases.
Q: Can the tolls be paid in local Zimbabwean currency for Zimbabwean registered trucks that do not generate USD?
A: Yes, Zimbabwean registered non-commercial vehicles can pay in ZIG, ZAR, or USD.
Q: Can I pay cash for the fee?
A: Yes. At the entry gate, inform the official that you wish to pay cash. They will issue a parking coupon, which you must present at the CBC counter inside the terminal building.
Q: Is VAT applicable to foreign registered vehicles?
A: Yes. VAT is legally required for foreign registered vehicles.
Q: Is the border access fee a flat rate or does it fluctuate with the daily exchange rate?
A: The fee is USD-based and does not fluctuate when paid in USD.
If paying in other currencies, it will be converted using the daily exchange rate published by the Reserve Bank of Zimbabwe (excluding weekends and public holidays).
Note: ZWL payments are only allowed for non-commercial Zimbabwean registered vehicles.
Q: What if the driver wanted to pay using cash in the terminal building, but then decides to swipe instead?
A: Yes, card facilities are available in the terminal building and can be used for payment.
Q: What is the procedure if a driver needs to swap a truck due to breakdown?
A: The CBC fee applies to every vehicle crossing the border. The replacement truck must:
Enter the site
Pay the toll fee
Receive a new ticket
That new ticket will be used for all further processing.
Q: What if someone enters the border site and does not pay the toll fee?
A: The system will detect unpaid status at any Government Agency.
The vehicle will not be able to leave the parking area until all dues are paid and approved.
The LED screen will only call out the vehicle’s registration number once the process is fully completed.
Q: What if I have a prepaid voucher and it does not reflect on the system?
A: The driver will be issued a parking coupon. If the voucher still doesn’t reflect, the driver must query the payment at the CBC counter inside the terminal building.
Entry Into Chirundu Border Post
Q: What if the boom does not open automatically at the entry gate?
A: There are officials within the entry booths who can override entry booms if necessary, with supervisor authentication. This process is carefully audited to maintain system integrity.
Q: What if the vehicle does not have a registration plate?
A: If the vehicle has no registration plate, the vehicle ownership papers must be presented at the entry gate.
The cashier will manually input the vehicle’s VIN number into the system.
Q: What if the vehicle has a temporary registration plate?
A: If the vehicle has a temporary registration plate:
Vehicle papers must be handed to the entry gate cashier.
The cashier will manually enter the temporary registration plate into the system.
If a new permanent plate is later issued, a re-issue of the paid access coupon must be done to reflect the updated Vehicle Registration Number (VRN).
This can be done inside the terminal building at the CBC counter by a CBC supervisor.
Q: Will there only be one entry and one exit gate?
A: Yes. There is only one entry and one exit gate per lane and per direction.
Freight vehicles use their own separate entry and exit gates.
There is also space available for vehicles to turn around at the entry or exit gates if they are not permitted to proceed further.
Q: Will there be a gate for abnormal trucks only?
A: Yes, there is a dedicated entry lane for abnormal trucks.
Q: Can the process be done while the driver is on the way, or only once they arrive at the border?
A: A runner can assist with pre-clearance at both the bus and freight terminals.
However, the ticket must still be scanned at each Government agency on the day the vehicle physically crosses the border.
All load processing through ZIMRA and other agencies can continue to be done online, as currently practiced.
Parking Area
Q: Will there be parking agents to ensure that trucks are parked correctly, allowing other vehicles not to be blocked in?
A: Yes. Parking agents will be on site to ensure trucks are parked in an orderly manner and do not obstruct other vehicles.
Q: Is there a maximum time frame that trucks are allowed to stay in the parking area?
A: Yes.
Vehicles that have completed all border processes will be required to leave the first parking area.
Vehicles that remain in the parking area for 24 hours or longer will be subject to a separate parking fee.
Q: How many vehicles can be accommodated in the parking area?
A: The parking facility can accommodate [insert number] trucks.
👉 (Please insert the correct capacity figure when available.)
Q: Does the new system include CCTV to curb theft of goods in the parking area?
A: Yes. The site has fully upgraded CCTV security, and surveillance is monitored and controlled by the Zimbabwe Republic Police (ZRP).
Q: Are there any penalties for overstaying at the border? If yes, what is the cost?
A: Yes.
Vehicles staying 24 hours or longer will incur a penalty fee of USD [insert amount].
Abnormal vehicles will be charged USD [insert amount].
👉 (Please insert the correct penalty values when confirmed.)
General Questions
Q: Contact details for the Border Info Desk?
A: 📧 Email: info@cbczimbabwe.com
Q: What happens if there is an overload of hazardous goods that cannot be subjected to load shifting?
A: The standard process previously used by the Vehicle Inspection Department (VID) will apply.
VID will determine how such a vehicle is handled or fined.
Q: What is the process regarding empty vehicles?
A: The process remains the same as before.
Empty vehicles are still required to pay the border access toll fee, based on their vehicle classification.
Q: Is this border a ONE STOP BORDER?
A: Yes, it is a One Stop Border Post (OSBP).
Q: Is there an alternative system if there is a power outage?
A: Yes. The site is equipped with:
Failover generators that power the full site
UPS systems in all terminals for temporary backup
Mobile devices with battery power to continue operations until generators take over
Q: After the parking exit boom gate, if there is a breakdown, how wide is the road to cater for another vehicle to bypass?
A: The bypass route from the parking area exit is 10 metres wide, allowing vehicles to safely pass around any breakdowns.
Q: Is the registration number on the “ticket” linked to the ZIMRA e-Manifest?
A: No. There is currently no integration between the tolling system and the ZIMRA e-Manifest system.
Get in touch
Visit us
Office 10, 23 Kew Drive, Highlands, Harare
Email Us
info@cbczimbabwe.com
Call Us
631-696-7601